How retailers can cut a good figure with a contact center solution for customer service
Find out in the success story of pure player vertbaudet, among other things:
why the German branch of Europe's leading online retailer for children's fashion and toys didn't originally look very good when it came to managing customer inquiries,
how everything changed for the better in terms of speed of response and quality of advice.
It simply no longer made sense to carry out a time-consuming manual distribution process with so many requests.
Abigail Johnson
Customer Process and Services / Performance & Quality Manager at vertbaudet
Highlights at a glance
Following the introduction of novomind iAGENT, vertbaudet processes 20,000 e-mail inquiries a month at record speed.
The basis for this is novomind iAGENT's intelligent categorization: every e-mail is automatically sent directly to the right contact person. This not only speeds up response times, but also raises the quality of advice to a higher level
