The Future of Customer Experience is Here — And it Starts With This Guide.
Discover the Future of Customer Service – Today
In an era where customers expect instant, personalised support, businesses can no longer rely on outdated methods. The novomind Automation Guide is your essential companion for building a smarter, more agile customer service strategy using the power of AI.
This practical 3-step guide shows how to harness intelligent automation to transform your operations
- from empowering customers through self-service,
- to boosting agent performance, and
- deploying AI agents that handle routine queries 24/7.
Your 3-Step Guide to Smart Automation
Explore the latest innovations in generative AI and agentic systems, and learn how to implement solutions that are not only scalable, but also seamlessly integrated into your existing system. Whether you're aiming to reduce costs, increase efficiency, or simply stay ahead of the competition — this guide will show you how.
About novomind
novomind AG develops tailored software solutions for customer service and digital commerce across the world. The highest level of dedication, maximum customer focus and close collaboration across all levels are at the centre of its product development and implementation. As an owner-managed company in Germany, novomind is one of the marketleading providers of AI-based software and services from a single source and specialises in companies in the enterprise segment. Its portfolio includes standardised yet flexible-to-use software products such as novomind iAGENT.
We know that achieving exceptional customer service requires more than just delivering consistent responses across allchannels. The key is to provide a seamless, personalised experience for each customer. Our omnichannel contact center software connects market leaders with their customers around the world 24/7, and has been doing so for over 20 years.
novomind MEA is the Middle East, Africa and North Africa operation for novomind, we have big and strong local presence with the best software developers, support and senior consultant teams to be close to our customers and support our partners.